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About Us

Cliff Hybarger, owner of Chardé Jewelers, was originally trained in Colorado where he learned the Native American technique of silversmithing from local artisans. With over 45 years of experience, Cliff opened his first retail store in 1975 in New Braunfels, Texas. In 1987, he opened Chardé, a Houston jewelry store in the West University area, which quickly became a neighborhood staple.

mr. charde helping the customers

Having always carried a variety of jewelry, Chardé exhibits over 100 different designers ranging from fashion to fine jewelry. We carry local designers as well as artists from all over the world. Our staff is dedicated to helping you find exactly what you are looking for. And if we don't have it we will make it for you!

Chardé also offers bead restringing, jewelry repair, and custom jewelry design including engagement rings. In collaboration with master craftsmen, we can create any handmade design for you, from start to finish. Whether it is a brand new piece or re-used stones from a family heirloom, it is sure to be a masterpiece!

If you are shopping online, please feel free to email us for additional photos or with any questions you may have. We are happy to help you in any way we can and hope to see your smiling face in the store someday.

We are always on a quest for new artists. Please feel free to submit new jewelry designer suggestions to us via email at info@chardejewelers.com.

Jewelry Repairs

For jewelry repair in Houston and surrounding areas, we do it all:
  • Silver, Gold & Platinum
  • Costume Jewelry & Fine Jewelry
  • Bead & Pearl Restringing
  • Precious Stone Setting, Tightening & Replacement
  • Ring Sizing & Re-Sizing
  • Jewelry Cleaning & Polishing
  • Soldering
  • Laser Welding
  • Custom Jewelry Design, Old Jewelry Makeovers & Jewelry Restoration
 
In-store estimates and informal jewelry appraisal also available.
 
Qualifications:
  • Experienced Houston jewelry repair service for nearly 40 years
  • Honest
  • Reliable
  • Professional

Policies

Payment

Chardé accepts American Express, Discover, MasterCard, and Visa as forms of online payment. We can only process orders that provide a matching billing address for the cardholder, along with the security code.


Shipping

Orders over $500 receive FREE SHIPPING via UPS Ground.

For expedited shipping and shipping on orders under $500:


Order Total $500+
Ground   $14   Free
2nd Day Air   $20   $20
Overnight   $30   $30

These rates are valid for the continental U.S. Please call for Hawaii or Alaska. Unfortunately we cannot ship internationally.

We ship via UPS and properly insure all packages. We cannot ship to P.O. Boxes.

We will try our best to ensure same-day shipping for orders placed before 2:00 p.m. CST Monday – Friday. Please allow 3-5 business days for ground shipping.


Returns & Exchanges

If you are unhappy with a piece bought online, we allow returns and exchanges for purchases that are postmarked within 7 days of delivery date.

We are happy to refund your total purchase price, less shipping and handling, to your original form of payment. Please allow up to 7 business days for your credit to appear on your statement. Item must arrive in unused condition along with a copy of your receipt, your contact information and reason for return.

All returns and exchanges must be insured for full value. In the event of damage or loss, if proper documentation cannot be provided, we will not be able to process your refund.


Please send all returns to:

Chardé
5600 Kirby, S-3
Houston, Texas 77005


Repairs

Most of the jewelry we sell is handmade by designers all over the world. Should something happen to a piece, please send us an email at info@chardejewelers.com or call us at 713-360-6730 to let us know the details of your repair. Most items that require work will need to be sent back to us for evaluation. While we can fix some pieces in-house, most of the time we will send them back to the designer for repair. This process can take anywhere from 4-10 weeks depending on the designer. Upon evaluation, we will provide you with a time frame and cost estimate.


Please send all repairs to:

Chardé
5600 Kirby, S-3
Houston, Texas 77005


Special Orders

If you have seen something from one of our designers that we do not show online, we are happy to order it for you. Please email or call and we will get you a price and time estimate. Special orders are final sales and require a 50% deposit at time of order.


Gift Wrap

If you would like your item gift wrapped, please select this option on the checkout page. If you would like to include an enclosure card, please enter your desired message in the "Order Instructions/Comments" box. Items come wrapped in Chardé's signature box with a tulle ribbon and bow.


Privacy Policy

Chardé respects the privacy of its customers and takes the security of your personal information very seriously. Chardé does not disclose any of your personal information that you provide either during registration or in your profile without your consent. All of our customers' profile information is stored on a restricted database server and is used only for the purposes of processing and shipping your order. Profile information will never be disclosed to any party outside of necessary channels to ship and process your order in a timely manner. At any point our customers can access their account information and have the opportunity to correct, update, or modify this information. If you have any questions about this policy, please contact Chardé at info@chardejewelers.com.

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. After the 7- day return policy, you are limited to store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@chardejewelers.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@chardejewelers.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.