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Policies

Payment

Chardé accepts American Express, Discover, MasterCard, and Visa as forms of online payment. We can only process orders that provide a matching billing address for the cardholder, along with the security code.


Shipping

Orders over $200 receive FREE SHIPPING via UPS Ground.

For expedited shipping and shipping on orders under $200:


Order Total $200+
Ground   $14   Free
2nd Day Air   $20   $20
Overnight   $30   $30

These rates are valid for the continental U.S. Please call for Hawaii or Alaska. Unfortunately we cannot ship internationally.

We ship via UPS and properly insure all packages. We cannot ship to P.O. Boxes.

We will try our best to ensure same-day shipping for orders placed before 2:00 p.m. CST Monday – Friday. Please allow 3-5 business days for ground shipping.


Returns & Exchanges

If you are unhappy with a piece bought online, we allow returns and exchanges for purchases that are postmarked within 10 days of original ship date.

We are happy to refund your total purchase price, less shipping and handling, to your original form of payment. Please allow up to 7 business days for your credit to appear on your statement. Item must arrive in unused condition along with a copy of your receipt, your contact information and reason for return.

All returns and exchanges must be insured for full value. In the event of damage or loss, if proper documentation cannot be provided, we will not be able to process your refund.


Please send all returns to:

Chardé
5600 Kirby, S-3
Houston, Texas 77005


Repairs

Most of the jewelry we sell is handmade by designers all over the world. Should something happen to a piece, please send us an email at info@chardejewelers.com or call us at 713-668-6350 to let us know the details of your repair. Most items that require work will need to be sent back to us for evaluation. While we can fix some pieces in-house, most of the time we will send them back to the designer for repair. This process can take anywhere from 4-10 weeks depending on the designer. Upon evaluation, we will provide you with a time frame and cost estimate.


Please send all repairs to:

Chardé
5600 Kirby, S-3
Houston, Texas 77005


Special Orders

If you have seen something from one of our designers that we do not show online, we are happy to order it for you. Please email or call and we will get you a price and time estimate. Special orders are final sales and require a 50% deposit at time of order.


Gift Wrap

If you would like your item gift wrapped, please select this option on the checkout page. If you would like to include an enclosure card, please enter your desired message in the "Order Instructions/Comments" box. Items come wrapped in Chardé's signature black box with a white and pink bow.


Privacy Policy

Chardé respects the privacy of its customers and takes the security of your personal information very seriously. Chardé does not disclose any of your personal information that you provide either during registration or in your profile without your consent. All of our customers' profile information is stored on a restricted database server and is used only for the purposes of processing and shipping your order. Profile information will never be disclosed to any party outside of necessary channels to ship and process your order in a timely manner. At any point our customers can access their account information and have the opportunity to correct, update, or modify this information. If you have any questions about this policy, please contact Chardé at info@chardejewelers.com.